Warranty

Fahmy Furniture Contracting & Trading LLC
Last updated: 6 August 2026

Our commitment to quality

Every piece we craft and curate is built with careful attention to materials, joinery and finish. Because we stand behind the quality of what we sell, we offer a limited warranty that reflects our confidence in our products.

Warranty coverage period

Subject to the terms below, Fahmy Furniture Contracting & Trading LLC warrants to the original purchaser that our products will be free from significant defects in materials and workmanship for one (1) full year from the original date of purchase.

What this warranty covers

If a verified manufacturing or material defect appears within the one-year coverage period, we will, at our sole discretion, choose one of the following remedies:

  • Repair: we repair the defective item using original or comparable replacement parts.
  • Replace: we exchange the item for an identical model or, if unavailable, a comparable piece of equal value.
  • Refund: we issue a full or partial refund of the original purchase price.

This warranty applies exclusively to furniture used under normal, non-commercial, residential conditions.

What this warranty does not cover

  • Normal wear and tear: natural fading of fabrics or finishes, pilling of upholstery, gradual softening of cushions, minor scratches on wood or metal, or general breaking in with regular use.
  • Misuse and neglect: damage from abuse, accidents, improper cleaning, standing or jumping on furniture, or not following basic care instructions.
  • Improper assembly: issues caused by incorrect assembly, loose hardware, or modifications made by anyone other than our authorised team.
  • Natural variations: wood grain, colour tones, texture and veining in natural stone or leather vary from piece to piece. These are inherent characteristics of authentic materials, not defects.
  • Environmental damage: damage from excessive humidity, direct sunlight, extreme temperatures or exposure to moisture or mould.
  • Transportation after delivery: damage occurring once the item has been moved from the original delivery address.
  • Commercial use: items used in rental properties, hospitality, office spaces or any setting outside a private household.

Transferability

This warranty is non-transferable. It applies solely to the original end-user purchaser and cannot be assigned or transferred by sale, gift or inheritance. Proof of original purchase (order number or receipt) is required for all claims.

How to file a warranty claim

  1. Contact us: email customercare@fahmyfurniture.com with the subject line "Warranty Claim" and your order number.
  2. Provide details: your full name, order number, date of purchase and a description of the issue.
  3. Attach evidence: clear, well-lit photographs and, if possible, a short video of the area of concern.
  4. Await review: our customer care team will review your submission within 2 to 3 business days. We may request additional information or schedule an inspection.

Once a claim is approved, we coordinate the repair, replacement or refund.

Shipping and labour costs

If a claim is validated, Fahmy Furniture covers the reasonable cost of shipping the replacement item or necessary parts to you. If you are required to return the defective item, we provide a prepaid shipping label. If the claim falls outside this warranty, for example wear and tear, you may be responsible for return shipping costs.

Exclusive remedy; disclaimer of other warranties

This limited warranty is the sole and exclusive warranty provided by Fahmy Furniture Contracting & Trading LLC. It supersedes all other warranties, expressed or implied, including implied warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by law, any implied warranties are limited to the duration of this express one-year warranty. No employee, agent, dealer or representative is authorised to modify or extend this warranty.

Limitation of liability

In no event shall Fahmy Furniture Contracting & Trading LLC be liable for incidental, indirect, special or consequential damages arising from the use or inability to use our products, including loss of time, inconvenience or damage to other property. Our total liability shall not exceed the original purchase price of the specific product in question.

Governing law

This warranty policy is governed by and interpreted in accordance with the laws of the Sultanate of Oman.

Questions

Email: customercare@fahmyfurniture.com
Phone: +968 9493 2000
Address: Fahmy Furniture, Ground Floor, Azaiba Gardens, Sultan Qaboos Road, Muscat. Directions