Thank you for choosing Fahmy Furniture LLC. To provide the best service for the delivery and installation of our goods, our policy for return, exchange and refund is set out below.
When returns and exchanges are accepted
Goods can be returned or exchanged within 15 days by presenting the original invoice, if either of the following conditions is met:
- The goods were damaged at the time of delivery.
- Visible manufacturing defects were present at the time of delivery.
When exchange or refund is not accepted
- Damage that occurs because of customer negligence.
Exclusions
- For hygiene reasons, carpets and rugs, bed linens, bath linens, pillows, home decor, kitchenware, tableware and accessories cannot be returned or exchanged.
- Custom-made products (mattresses and divan beds, curtains, kitchens and similar) cannot be exchanged or refunded.
- The company is not obligated to dismantle or move old furniture in the customer's house.
How refunds are issued
If a return is accepted, the company issues the refund as follows:
- By bank cheque, or transfer to the customer's bank account, for cash payments.
- Refunded to the card account for debit or credit card payments.