These terms apply to all purchases made on this website. By placing an order, you agree to the following.
Delivery methods
At checkout, you can choose between two delivery methods.
Click to Collect
Select Click to Collect for self-pickup. The available collection date and time will be displayed. Your order will be ready for collection within 1 to 2 business days, excluding mattresses and custom-made items.
- Any person can collect the order, but must present the order confirmation (SMS or email) and a valid resident ID.
- Our customer service team will call after ordering to confirm the collection date and location: either our main showroom or our warehouse in the Ghala Industrial Area.
Standard Delivery
Select Standard Delivery for home delivery. After entering your address and completing payment, we deliver to your specified location.
- Our customer service team will contact you on the next business day to confirm the delivery address and schedule a date.
- Delivery is typically completed within 5 to 7 business days within Muscat.
Delivery areas and fees
Delivery and assembly are free within Muscat. Every other area has one fixed charge, shown below and again at checkout.
| Area | Charge |
|---|---|
| Any order above OMR 999Every area we deliver to, whatever the city | Free |
| Muscat, Muttrah, Ruwi, Darsait, Wadi Kabir, Wattaya, Qurum, Al Khuwair, Madinat Sultan Qaboos, Al Ghobra, Al Azaiba, Ghala, Bousher, Al Ansab, Rusail, Al Hail, Al Khoudh, Al Seeb, Al Mabela, Mawalah, Jefnain, Amrat, PDO | Free |
| Qantab | OMR 30 |
| Barka, Bid Bid, Fanja, Yeti, Rumais | OMR 40 |
| Musannah, Nakhal, Quriyat, Sumail, Wadi Al Maul | OMR 50 |
| Nizwa, Rustaq, Ibra, Bahla, Izki, Mudhaibi, Sinaw, Suwaiq, Bidiya, Al Hajar, Al Qabil, Barkat Al Mouz, Kaboura, Kadra | OMR 60 |
| Adam | OMR 70 |
| Sohar, Sur, Ibri, Saham, Liwa, Jaalan, Al Kamil | OMR 80 |
| Shinas, Al Ashkharah | OMR 90 |
| Duqm, Haima | OMR 150 |
| Salalah, Masirah | OMR 250 |
| Khasab, Jabal Al Akhdar | Not delivered |
Delivery timeframes for other governorates
For Standard Delivery outside the Muscat Governorate, please allow 10 to 15 business days.
Receiving your order
For Standard Delivery, you or an authorised adult must be present to accept and inspect the items. Please check for any damage before the delivery team leaves and note any issues on the delivery receipt. For problems found after unpacking, contact us within two business days.
Important: refusing to sign the delivery receipt will be considered order rejection, leading to cancellation and return. Once items are signed for, responsibility transfers to you.