Exchanges / Returns are accepted only if an item:
- It is returned within 15 days from the date of receiving, unused, and is in its original packing conditions accompanied by an original payment receipt.
- After opening if it’s found to be defective/damaged/missing parts, Fahmy Furniture LLC reserves the right to assess its condition and decide on repair, exchange or return of the goods
- Products collected by the customer themselves must be checked before leaving the collection point to make sure if it is defective/damaged / parts are missing – any claims later will not be encouraged
Exchanged / Returns are not accepted for:
- Goods that have been damaged as a result of customer negligence.
Important: All the refunds will be made by Fahmy Furniture LLC Head office by Mode of Cheque payment only within seven working days .